West Space consultation: what we did

13 August 2021

Thank you to everyone who was involved in the consultation for West Space. Your involvement and ideas have and will make West Space the best that it can be. Below, we have responded to some of the comments we received during the consultation.

Barriers to accessing West Space

People don’t know about West Space

To tackle this, we will be promoting this service more effectively throughout West Lothian and via social media channels.

Thank you to your brilliant suggestions for how we should promote West Space. This included linking in with GPs and health professionals, improving how we are found online, linking in with trust organisations, and West Lothian Konect.

Please help by promoting us with your family, friends and networks by sharing one of our graphics online.

By promoting West Space you’ll help us to reach more people living and working in West Lothian. We want all adults across West Lothian to know where they can go to find mental health and wellbeing information and support.

Download graphics here: www.westspace.org.uk/about-us

If you would like us to send you any printed promotional materials, please get in touch by email Julie at julie.huggan@health-in-mind.org.uk.

People can have difficulties accessing the internet and some don’t have IT skills

We will continue to link with organisations that support individuals to access information online.

West Space has been created so that all pages are print friendly too – this means that professionals, friend and families can print and share information.

We have also added a page on support using digital to help you access West Space.

If your organisation can provide digital equipment to people in West Lothian, we would love to hear from you so we can promote the important work you do. Please get in touch with Julie at julie.huggan@health-in-mind.org.uk.

The navigation isn’t clear and the design is poor

It was highlighted during the consultation that the previous design needed improvements. We have adapted the design to be more user friendly and easier to navigate. We are consistent throughout the website and the layout is simple and clear so you will be able to find the information you need quickly.

There’s missing or outdated information

We will work closely with service providers in the area to make sure the information stays accurate.

We have rigorous processes for updating the website, so the information you are accessing is correct to the best of our ability.

We also have an exciting new feedback function on West Space.(see image to your right). This allows you to send us feedback in real-time. It is a simple thumbs up/down feature with a comment box. You can let us know whether the page was helpful and if the information was correct. We then receive an alert and can act on the information received.

We have taken the time to map out services in West Lothian. We have reached out to a wide range of organisations to get their up-to-date service details for West Space and currently have over 80 services listed in our directory. We are continuing to grow this area of the website so please get in touch if you know of a service that would be suitable.

There’s too much information and you can’t find information quickly

Through consultation, we have simplified the information and categorized it clearly to help you find the right information you need.

One of the key barriers highlighted at the consultations was accessibility. Not being able to access the information due to a disability, language barrier or finding the information is hard to overwhelming. 

To help make West Space be accessible, we invested in the software ReciteMe.

This software can:

  • Read aloud text on the website (including PDFs)
  • Download the text as an MP3 file to play it where and when it suits you
  • Change font sizes and colours
  • Customise background colour
  • Translate text into more than 100 different languages
  • Access a fully dictionary and thesaurus
  • Reading mask – show only 10% of the screen to help with concentration
  • Magnifier

You can access ReciteMe by clicking the languages and accessibility button on the top right-hand corner of the screen.  

We have also improved our search function so it will be easier to search the website using keywords such as ‘counselling’, ‘anxiety’ and ‘helplines’.

To help you find information easier, we have updated our service directory also has a new filtering system. You can filter by:

Type of support (drop-in, support with others, support over the phone, online, support with others with similar experience)

Category (men, women, young people, creative, healthy living, loneliness, survivors of abuse, long-term conditions)

Town/area (Bathgate and Boghall, Livingston, Linlithgow, Polbeth, Whitburn)

Organisations can fit into multiple categories so there is wide range of support available for you to choose from.

Try out our new service directory, please go to https://westspace.org.uk/find-a-service/

The information isn’t always clear

When working on the website’s content, we have kept the language simple and accessible,  Additionally, we aim to communicate on West Space in a friendly, welcoming and supportive tone.

We aim to explain any jargon used and will always write out acronyms in full.

This along with our new design and layout, information will be easier to understand, and you will be able to the find the information you need when you need it.

Service pages

Thank you for your suggestions of what information to include in our services pages. We have expanded on what information we show on each service page:

Location information

We have included the address and an interactive map so you will know where the service is based. Additionally, we include location information such as parking, wheelchair accessibility, creche facilities and translations services.

You can also filter by area when searching through the service directory.

How to access the service and contact details

Each service page will highlight contact details and how to access the service. For example, if it is self-referral or referral by third-party.

There will be a contact box on each page so you can get in touch with service.

Waiting list

We include if the service has a waiting list or not. You will need to contact the individual service to find out exact timescales.

Cost

We always include the cost of a service/activity.

Our new brand

We are excited to have a brand new look for West Space! With your support, we have been able to create a friendly, consistent and diverse brand. We have taken on your comments on what you didn’t like from the previous site such as the lack of pictures, dated design and colour scheme.

After sharing our brand ideas during the consultations, we updated it with your suggestions. Here are some of the changes we have made:

  • we have expanded on our brand colours to include greens and blues.
  • we have included a mixture of graphics and photographs. For the photographs, we have included images related to nature, animals, diverse group of people and locations around West Lothian. As time goes on and now that Covid-19 restrictions have eased, we will be adding more images from West Lothian. We have used illustrations that are warm, friendly and vibrant to match our new brand.

If you have ideas on what imagery you would like us to use on West Space, please email julie.huggan@health-in-mind.org.uk with your suggestions.

Resources and content

We heard an amazing selection of ideas for resources and content for the new West Space website.

In our new self-help section, we have included a wide range of multi-media resources such as factsheets, links to trusted websites, videos, podcasts, apps, audio guides and interactive maps.

We have included:

  • Apps and online resources
  • Tips and advice to boost mental health and wellbeing (5 ways to wellbeing, relaxation and mindfulness resources positive affirmations)
  • Information about different mental health difficulties (Links to factsheets and specialised websites)
  • Self-help guides/resources organised by theme (young people, older people, men, LGBTQ+, self-harming, suicidal thoughts, substance use, anger etc.)
  • Self-help activities (Cognitive Behaviour Therapy based)

Have a look at our self-help section here: https://westspace.org.uk/self-help/

Here are some of the main topics raised and what we have done:

Helplines

Check out our helplines page where you can find phone lines related to:

  • Bereavement and grief
  • Crisis and suicide prevention
  • Debt
  • Eating disorders
  • Families
  • Mental health and wellbeing difficulties
  • Information and signposting
  • LGBTQ+
  • Obsessive Compulsive Disorder
  • Older people
  • Religion
  • Self-harm
  • Substance use
  • Survivors of abuse/crime
  • Veterans
  • Young people


Social groups

There is a new category in the service directory for ‘social groups’

Support for young people

There is a new category in the service directory for ‘young people’ and a self-help page on young people’s mental health

Outdoor activities

There is a new category in the service directory for ‘Healthy living’ and self-help pages on physical activities and green spaces.

Grief and bereavement

We developed a self-help page on Bereavement and grief

Cognitive Behaviour Therapy (CBT)

We developed a self-help page on CBT

Loneliness and isolation

There is a category in the service directory for ‘Loneliness/isolated groups’, and self-help pages on Loneliness and Loneliness and staying connected during Covid-19

Substance use

There is a category in the service directory for ‘substance use’, and a self-help page on addiction

Stories and blogs from people with lived experience

We have created a ‘Your stories’ section on West Space. Here you will find stories from people living and/or working in West Lothian about their own experiences of mental health and wellbeing and the different ways they keep well.

Older people

There is a category in the service directory for ‘older people and a self-help page on older people’s mental health

Welfare advice

We have a section on practical support which includes information on food, money, housing and work

Need help now

Our need help now page lists a range of services that you can access in case of a mental health emergency.

We are in process of creating a content plan covering the wide range of topics suggested and will be adding them to West Space in due course. If you have any ideas for topics that are not currently covered on West Space, please get in touch by email julie.huggan@health-in-mind.org.uk.


Other topics raised

Cookie pop-ups

Like other websites, we use the necessary cookies to make our website work.

We’d also find it helpful to set optional analytical cookies to help us improve our website and your experience on it. But we won’t set optional cookies unless you enable them.

Necessary cookies enable core functionality of the site including accessibility and security. You can disable these by changing your browser settings, but this will affect how the website works for you.

Analytics Cookies – We’d find it helpful to set Google Analytics cookies to help us improve our website and your experience. The cookies collect information in a way that does not directly identify anyone. Once you select one of the options, you won’t see the pop up anymore.

This is why we include a pop-up when you first enter West Space. Once you select your preferences, you won’t see this again.

To find out more about our cookie policy, please go to: https://westspace.org.uk/cookie-policy/

Mobile friendly

West Space has been adapted to be mobile-friendly.

Adverts

We do not include sponsored adverts on West Space.

Alt Texts

We include alt texts will all our images and graphics.

Design not directed to young people

West Space is for adults aged 18 years old and over in West Lothian. We do list information relevant for young people but it is not targeted towards this age group.

Keep in touch!

Please keep in touch and let us know more about your experience using West Space and/or if you have suggestions for new content.

You can get in touch by email Julie at julie.huggan@health-in-mind.org.uk or calling 0131 225 8508 and asking for Julie.

If you haven’t already, please connect with us on social media and sign up for our monthly newsletter to keep up-to-date with mental health and wellbeing activities in West Lothian –

Twitter @WestspaceTweets
Facebook @Westspace.org.uk
Newsletter  – Sign up form


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