Listen & Link (West Lothian Council)

Who is this for?

  • Age 5-25 (26 if care experienced)
  • Live in West Lothian
  • Children, Young people and families who are in the first stage of seeking support with their mental wellbeing

Who provides this?

  • West Lothian Council


Listen & Link is an early intervention phoneline service for children, young people and families who have concerns for the mental wellbeing of a child or young person in their household. Or, the child or young person may be worried about their own mental wellbeing. The service is operated by 4 family support workers within Children and Families.

The service is self-referral. This means a young person or adult can make the call themselves, directly to the service. Or someone they trust can make the call on their behalf, asking Listen & Link to make contact.

Feeling low or worried and don’t want to talk there is a text service “Voice” for free and confidential support 24/7. Text the word voice to 85258. This is anonymous and will not show on phone bills

How do I access this?

  • Self-referrals

Is there a cost?


Is there a waiting list?


Location information

  • Public parking available
  • Wheelchair access

Opening times

Monday 9.00 am – 5.00 pm
Tuesday9.00 am – 5.00 pm
Wednesday9.00 am – 5.00 pm
Thursday9.00 am – 5.00 pm
Friday9.00 am – 5.00 pm

Contact Details

Helen Mckay - Lead Officer
21-55 South Bridge Street, Bathgate, EH48 1TL


Need to talk - female
(329.58 KB pdf)

Need to talk - male
(340.80 KB pdf)

L&L Poster
(516.24 KB png)

Types of support on offer:

Information and advice
Support in person
Support on the phone
Support with others

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