Helpline (Signpost)

Who is this for?

  • Families and guardians of young people aged between 0-18 years old who have additional support needs (whether or not they have received a formal diagnosis)

Who provides this?

  • Signpost


* During Covid-19, Signpost staff are working from home so please contact them by email at giving your name, phone number and brief details of your enquiry, and someone will call you back.

Signpost is a small, local charity that covers the whole of West Lothian. Its team of 5 part-time staff support families of young people age 0-18, with additional support needs and disabilities, helping them to navigate the many challenges they face. The team actively listen to parents/carers and help them to evaluate options and make a plan to move forward. They help families to communicate what matters to them when they feel unheard and develop their skills, knowledge and confidence to make decisions. They offer informal emotional support and signposting to mental health services if appropriate.

Whatever the problem, the Signpost team are ‘here to help’. If Signpost can’t help, the team will direct families to a more appropriate service or support.

The service is open to families whether or not a formal diagnosis has been given.

The Signpost helpline can help with any enquiry relating to young people with additional support needs or disabilities. The staff can help you to find information, think through problems and find solutions, as well as find out about other support. Information is available on a wide range of topics of interest to families, such as social opportunities and clubs for young people, or funding for holidays.

Your conversations are confidential, and your information will not be shared (unless we believe you, or a child, is at risk of harm). 

How do I access this?

  • Self-referrals
  • Referrals by third parties

Is there a cost?

Most services are free to families, children’s clubs or training courses may have a small cost

Is there a waiting list?

Some of the training courses have a waiting list. Please get in touch to find out more.

Location information

  • Public parking available
  • Wheelchair access

Opening times

Monday 9.00 am – 4.30 pm
Tuesday9.00 am – 4.30 pm
Wednesday9.00 am – 4.30 pm
Thursday9.00 am – 4.30 pm
Friday9.00 am – 1.00 pm

Contact Details

Beatlie School Campus, Craigshill, Livingston, EH54 5EJ

Social media:

Types of support on offer:

Information and advice
Support on the phone

Type of services on offer:

Loneliness/isolated groups
Long term conditions/disabilities
Young people

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