This page contains a range of helplines that can support you with anxiety, stress, domestic abuse, addiction, parenting, getting older and much more.
Let us know what helplines work well for you. If you have any suggestions for this page, please email firstname.lastname@example.org.
Bereavement and grief
Cruse Scotland (Bereavement Support)
Cruse Scotland (Bereavement Support) provides professional bereavement support via their free helpline, webchat, counselling, group support, training and specialist children & young people’s service.
Weekdays 9.00 am – 8.00 pm
Weekends 10.00 am – 2.00 pm
Crisis and suicide prevention
Samaritans offer confidential emotional support for people experiencing feelings of distress or despair, including those that may lead to suicide.
People contact Samaritans with a range of difficulties such as:
- relationship and family problems
- loss, including loss of a friend or a family member through bereavement
- financial worries
- job-related stress
- college or study-related stress
- loneliness and isolation
- painful and/or disabling physical illness
- heavy use of or dependency on alcohol or other drugs
- thoughts of suicide
PO Box 9090
STIRLING FK8 2SA
Beat eating disorders
Beat’s helpline supports people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members. If you are unable to get through on the phone, you can try the one-to-one webchat.
Adult line: 0808 801 0677
Student line: 0808 801 0811
Youth line: 0808 801 0711
Email (adults): email@example.com
Email (youth): firstname.lastname@example.org
The Families Outside support and information helpline provides support and independent information for families whose loved ones are in prison. The trained helpline staff can help you deal with the difficulties of having someone you love in prison.
If lines are busy, or you call outside of the opening times, please leave a message and the helpline team will call back to you as soon as they can.
Phone: 0800 254 0088
Monday to Friday, 9.00 am – 5.00 pm
Lone Parent Helpline
The Lone Parent Helpline offers emotional support and information for lone parents on a range of topics, including:
- child maintenance
- welfare benefits and tax credits
This service is provided by One Parent Families Scotland.
Children 1st Parentline offers practical, financial and emotional support to every family in Scotland. Whatever your family is facing, get in touch over the phone or online to talk things through.
The National Society for the Prevention of Cruelty (NSPCC) Helpline
The NSPCC Helpline is staffed by trained professionals who can provide expert advice and support. The helpline can help you if you’re concerned about a child, if you’re a parent or carer looking for advice, or if you’re a professional in need of information and guidance.
Mental health and wellbeing difficulties
No Panic Helpline
The No Panic Helpline allows you to speak to trained volunteers about your difficulties. When the helpline is not live, you can still call and listen to breathing and relaxation techniques.
Anxiety UK is a national charity for people affected by anxiety. The helpline is available to you if you are struggling with your anxiety and can signpost you to groups, counselling, self-help materials and email support.
Breathing Space is a free, confidential phone and web-based service for people in Scotland experiencing low mood, stress, depression or anxiety.
Information about Breathing Space in British Sign Language, including how to contact the service if you feel low, depressed or anxious is available here: https://bit.ly/3l3yQYP
Campaign Against Living Miserably (CALM)
The CALM team are available to chat to you about whatever you’re going through. Calls are answered by trained helpline staff who can support you, provide information and signpost you to services throughout the UK.
Information and signposting
Scottish Association for Mental Health (SAMH) Information Service
The SAMH Information Service can help you if you are seeking support, information or a chat about mental health.
Support in Mind National Information Service
Support in Mind Scotland offers a National Information Service which can signpost you to the local support that will most fit your needs. If you contact this service outside its opening times, please leave a brief message with your contact details and the team will get back to during working hours.
LGBT Health and Wellbeing
The LGBT Health and Wellbeing helpline team provide information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. The team also provide support to those questioning or wanting to discuss their sexuality or gender identity.
Obsessive Compulsive Disorder
OCD Action Helpline
The OCD Action Helpline is a confidential service offering help, information and support for people with Obsessive-Compulsive Disorder (OCD), carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.
The Hourglass (perviously action on elder abuse) helpline offers free and confidential advice and support for older people. Common topics discussed are:
- financial harm or exploitation
- physical abuse
- emotional or psychological abuse
- sexual harm or abuse
Phone: 080 8808 8141 (press 2 for Scotland)
Monday to Friday, 9.00 am – 5.00 pm
AMINA – The Muslim Women’s Resource Centre
The AMINA – The Muslim Women’s Resource Centre’s helpline provides information, advice and listening support for Muslim women. The helpline can support you with a range of concerns including family matters, marriage, domestic abuse, racial harassment, immigration, Shariah, education, employment, finance, housing, health, social isolation and leisure activities suitable for Muslim women.
Muslim Youth helpline
Muslim Youth’s helpline can help you in a non-judgmental way about the difficulties facing you. The helpline team is trained in basic counselling skills will handle your call in a non-judgmental way.
Self Injury Support
The Self Injury Support helpline, email, text and webchat are answered by trained female volunteers and can support you with your difficulties with self-harm. You can call when you are in a crisis or if you just need someone to chat to.
The Al-Anon helpline is for anyone affected by someone else’s drinking. The helpline is looked after by a team of friendly and helpful volunteers who are also a member of Al-Anon.
Please do not leave a message as, to ensure callers’ confidentiality, Al-Anon is unable to return calls.
Know the Score
Know the Score provides confidential drugs information and advice. You can speak to trained advisors who can help you with your difficulties and make a plan for the future.
Survivors of abuse/crime
Rape Crisis Scotland
The Rape Crisis Scotland helpline offers free and confidential support and information by phone, email and text. It is for anyone aged 13 and over, of any gender, affected by any form of sexual violence, no matter when or how it happened.
Respect Phoneline is a confidential helpline, email and webchat service for domestic abuse perpetrators and those supporting them.
The team support men and women who are using abuse in same-sex or heterosexual relationships.
Scotland’s Domestic Abuse and Forced Marriage Helpline
Scotland’s Domestic Abuse and Forced Marriage Helpline supports anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. The team provide a confidential, sensitive service to anyone who calls.
Survivors UK’s helpline supports men who have been sexually abused.
A chat service for men who have experienced sexual abuse either as a child or an adult and allows you to have a confidential one-to-one chat with one of the trained helpliners.
Text: 020 3322 1860
WhatsApp: 07491 816064
Victim Support Scotland
Victim Support Scotland’s helpline can support you if you have been a victim of crime. The team can offer time to explore the feeling that the incident has provoked and help improve your emotional wellbeing.
The Combat Stress helpline is available to anyone who serves or who has served in the UK Armed Forces. Helpline advisors can support you if you are having difficulty sleeping, experiencing flashbacks, feeling depressed or anxious.
The Hopeline UK helpline is for children and young people under the age of 35 years old who are experiencing thoughts of suicide and for those concerned that a young person could be thinking about suicide.
Hopeline advisers aim to help you to understand your thoughts of suicide and help stop them. The helpline is a safe space to talk through anything happening in your life that is causing you distress.
The Mix Helpline
The Mix’s helpline, webchat and text service is for young people (25 and under) and can help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Phone: 0808 808 4994
Monday to Sunday, 24 hours a day
The National Association for Children of Alcoholics
The National Association for Children of Alcoholics provides advice, support and information for anyone who is affected by a parent’s drinking.